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The Need for Smart Vending Machines

By Shekel

June 30, 2023

7 min read

Noticed that more traditional coin-operated vending machines have become a thing of the past? The retail industry has experienced a rapid transformation in the last decade, leaving those outdated machines behind. And here's an interesting fact: market estimates predict that the vending machine market will grow by USD 25.16 billion by 2030.

But what exactly has changed? Well, with increased customer demands, new vending models have emerged to meet their needs. These models prioritize providing greater choice and convenience to customers, recognizing that in today's digital age, convenience is the ultimate success factor.

Nowadays, retailers can provide vending machines that allow for touch-free transactions, incorporate elevators to prevent products from dropping, and even feature smart cooler vending for items that need to stay at a specific temperature.

However, one might wonder, do we really need smart vending machines? The answer is a resounding "Yes!" There are a plethora of benefits to be had. Let’s take a closer look at some of the reasons why retailers need to consider using smart vending machines.

Smart Vending vs. Traditional: The Main Difference

Vending machines have been an integral part of our lives, offering a quick and convenient way to satisfy our cravings for snacks, quench our thirst, and provide various products on the go. However, recent technological advancements have sparked a revolution in the industry, bringing forth a new generation of vending machines that are truly game-changers.

What sets these newer machines apart is their integration of Internet of Things (IoT) capabilities. The IoT refers to a network of interconnected devices that can communicate and share data with each other. By harnessing the power of IoT, vending machines have undergone a remarkable transformation, becoming intelligent and responsive systems that offer a myriad of benefits for both customers and retail business owners.

Let’s explore the abundant advantages that smart vending machines bring to the table.

Real-Time Data and Analytics

One of their primary strengths lies in their ability to provide real-time data and analytics. By harnessing the power of AI and IoT capabilities, these machines have the capacity to gather valuable information about customer preferences, purchasing habits, and inventory levels.

Just imagine the possibilities! With access to such data, operators can make informed decisions, optimize their product offerings, and ensure efficient restocking. They can swiftly replenish items that are flying off the shelves, thereby maximizing both revenue and customer satisfaction.

Stronger Customer Experience

In today's world, where customer experience reigns supreme, it's essential to consider how smart vending machines can truly elevate the game. No matter what you're selling or who your target audience is, these machines have the power to provide an experience that surpasses traditional vending methods.

The beauty of smart vending machines lies in their intuitive nature, which effortlessly guides users through the purchasing process. Gone are the days of limiting vending machines to just juices, sodas, chips, and candy bars. Thanks to modern technology, today's smart vending machines can offer a wide array of products, ranging from beauty items to electronics. Yes, you read that right! Even fragile items can now be safely delivered to customers through these intelligent devices.

But it doesn't stop there. For vending machines primarily focused on food, smart technology enables the sale of perishable items like salads and meat, all while ensuring they are kept at the optimal temperature with smart cooler vending machines. This opens the door to endless possibilities when it comes to what retailers can place in vending machines for customers.

Personalized User Experience

These intelligent machines possess an incredible capability: the ability to personalize the user experience. Through the analysis of customer preferences and buying habits, these machines can offer tailored recommendations and promotions that are uniquely suited to each individual.

Just imagine the impact this level of customization can have on customer satisfaction! By delivering personalized suggestions, smart vending machines create a sense of delight and cater to the unique tastes of each customer. But that's not all—it opens up a world of possibilities for targeted marketing and increased sales. With the power to understand and anticipate customer needs, these machines can present irresistible offers and incentives, driving engagement and boosting revenue.

Improved Inventory Management

Gone are the days when operators had to physically visit each machine to assess inventory or troubleshoot problems. Operators now have the ability to effortlessly track stock levels, monitor machine performance, and address any issues in real-time, all from a remote location.

With remote monitoring, they can ensure that machines are always stocked with the most popular and in-demand products. No more running out of stock or wasting valuable space on products that aren't selling well. It's a win-win situation for both operators and customers.

Multiple Payment Options

The days of trying to flatten out a dollar bill and slide it into a machine are long over. At least they are with smart vending machines, which offer a wide range of payment options. With digital payment systems integrated into smart machines, users can pay via credit or debit cards, mobile payment apps, or even cryptocurrencies. This flexibility caters to a broader customer base, making purchases more convenient and accessible for everyone. 

And here's the best part: with such diverse payment options, sales are no longer lost simply because a customer doesn't have the right payment method on hand. Smart vending machines adapt to the needs of the customer, facilitating smooth and hassle-free transactions. 

Sustainability Efforts

Did you know that smart vending machines are not only innovative but also contribute to sustainability efforts? These intelligent machines incorporate various energy-efficient features, such as LED lighting and smart cooler vending systems, to significantly reduce energy consumption when compared to traditional vending machines.

But that's not all. Smart vending machines take sustainability to the next level through their ability to track inventory and analyze data. By doing so, they minimize waste by optimizing product quantities and effectively managing expiration dates.

Dynamic Pricing

Dynamic pricing is a remarkable feature of smart vending machines. These intelligent machines have the ability to adjust prices in real time based on a range of factors, such as demand, time of day, and product expiry. By doing so, they optimize pricing for maximum profitability, benefiting both operators and customers alike. 

With dynamic pricing, smart vending machines can ensure that prices accurately reflect market conditions, offering competitive rates that align with customer expectations, reduce waste and improve overall sales. It is a powerful feature that enhances the convenience and efficiency of smart vending machines in the industry.

Revolutionize Your Vending Business

smart cooler vending machines

In conclusion, the need for smart vending machines is evident in our fast-paced, interconnected world. These machines not only simplify and enhance the vending experience for customers but also provide valuable insights and efficiencies for operators. With their advanced technologies and features, smart vending machines are poised to reshape the vending industry, offering a glimpse into a future where convenience and innovation go hand in hand.

Ready to take the vending world by storm? Check out our range of smart vending machines, including smart cooler vending machines to discover how we can elevate your customer experience, innovation, and profitability today. 


Determining precise weights has always been an essential part of commerce, from ancient marketplaces to the silk road – that’s why our company name is Shekel, from the ancient Hebrew word for “to weigh.” Shekel has been at the forefront of the digital weighing industry for the past five decades, and we continue to lead through innovation.

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