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Why Tech-Driven In-Store Experiences Are an Essential Investment for Every Retailer

By Shekel

October 3, 2023

7 min read

With the boom in eCommerce and rapid technological advancements, retailers are increasingly recognizing the necessity of innovative in-store experiences to stay competitive in this dynamic market. This tech-driven shift has significantly influenced consumer behavior and preferences, with more individuals gravitating towards digital platforms for their shopping needs

Naturally, it makes sense if you consider the unparalleled convenience and seamless encounters facilitated by the digital realm.

In response, forward-thinking retailers must devise strategies that bridge the gap between online and offline shopping, enticing customers back to physical stores. To achieve this, integrating cutting-edge technology into the in-store experience is pivotal.

Let’s delve further.

The Shift in Customer Expectations: From In-Store Experiences to Seamless Online Interactions 

Online to In-store experiences

The digital revolution is in full swing, ushering in seamless experiences, personalized interactions, and instant gratification across all touchpoints. As for customers? They have wholeheartedly embraced this shift. In fact, by 2024, 21.2% of total retail sales will happen online. Any retailer failing to acknowledge these changes risks getting left in the dust.

These transformative experiences have completely altered the customer-retailer dynamic. With the widespread adoption of eCommerce, customers now exhibit an unprecedented reluctance to revert to traditional methods. Consequently, in their decision-making process regarding where to shop, customers expect modern and emerging technologies to simplify their in-store experiences. They demand a streamlined checkout process facilitated by cutting-edge technology, and they anticipate products to be easily visible and accessible.

Today’s consumers are smart enough to discern when a retailer lags behind technologically, unable to meet their evolving expectations. Therefore, investing in technology-driven in-store experiences is no longer just about gaining a competitive advantage. It has become imperative for staying afloat among competitors and preventing customers from dismissing your store as outdated.

Personalize the In-Store Experience for Customers

Personalization is the buzzword that seems to be everywhere these days. But, it’s more than just a buzzword, in fact, it’s become a new pillar of customer experiences. However, it’s more than just a trendy term; it has evolved into a fundamental pillar of customer experiences.

The era of a one-size-fits-all approach for retailers has vanished. Customers today are diverse in their preferences and needs, and they demand personalized experiences. In fact, 80% of consumers are more likely to buy from a company that provides a tailored experience. And 66% of consumers expect brands to understand their individual needs. So if you’ve not yet jumped on the personalization bandwagon, now is the time. 

By harnessing customer data and advanced analytics, retailers can provide personalized recommendations and exclusive promotions to individual shoppers as they peruse items in-store. The implementation of checkout scales that integrate with point-of-sale (POS) technology and enable customer tracking ensures retailers can grasp customer preferences and behaviors, paving the way for a highly personalized and relevant shopping journey.

Enhancing Customer Engagement

Retail customer experience

In today’s fiercely competitive marketplace, retailers can risk losing potential customers in a matter of seconds if they fail to pique their interest and maintain their engagement. Embracing tech-driven in-store experiences serves as an effective strategy for achieving this goal. 

Beyond offering personalized experiences, retailers should carefully consider their store layout, incorporate interactive displays throughout the premises, and even explore the possibilities of augmented reality and virtual reality to actively involve customers in the shopping process.

For instance, augmented reality can empower customers to confidently explore and evaluate how a specific product would suit their needs, while interactive displays can effectively showcase enticing promotions and deals. 

Ultimately, by delivering immersive and captivating experiences, retailers can foster a deeper emotional bond with their customer base, resulting in heightened brand loyalty and improved customer retention.

Providing Seamless Interactions and Strong Customer Support to Secure Positive In-Store Experiences

As highlighted earlier, enhancing the overall customer experience remains the paramount objective for any retailer. However, the customer journey varies significantly from one individual to another. While some customers prefer swift transactions, others seek ample support during their shopping endeavors. Yet, with the ongoing shortage of staff, achieving this balance can pose a considerable challenge.

Until now. 

Technology has opened the door for a more autonomous shopping experience, with many retailers offering unmanned scale-up scanners. This innovative technology not only facilitates a seamless checkout process but also minimizes queues, allowing employees to allocate their attention to other critical tasks, such as delivering exceptional customer support.

Retailers, especially smaller ones, should understand the staffing challenges most stores are facing these days. This is why it’s a great idea to invest in technology that can reduce the burden on staff members and free them up to provide direct customer service to those who need it.

Ensuring Precision at All Touchpoints

Precision retail technology

The advent of smart shelving scales has brought about a groundbreaking shift in inventory management, providing retailers with a precise and effective means to monitor and oversee their stock levels. These scales are equipped with state-of-the-art sensors that seamlessly integrate into existing inventory management systems. Through the utilization of these cutting-edge shelving scales, retailers can attain precise and up-to-the-minute inventory tracking, automated replenishment and ordering, heightened efficiency and time savings, as well as improved accuracy in pricing.

By incorporating this technology, retailers can ensure a continuous supply of high-demand products, avoid potential profit losses stemming from over-ordering, allocate more time for employees to focus on customer needs, and establish accurate pricing models that cater to customer satisfaction.

Speak the Same Language as Customers

Happy Customer

Another key part of embracing new technology is that it allows retailers to keep up with changing demographics. Like it or not, most retailers need to be prepared to serve a higher percentage of Millennials and Generation Z consumers. It is crucial for retailers to understand that these generations have been immersed in technology since childhood, making it an integral part of their everyday lives rather than a cutting-edge novelty.

Failure to invest in new retail technologies can result in a significant communication gap between stores and a substantial portion of their customer base. These customers expect the technology they use daily to provide seamless solutions. If retail stores fail to meet these expectations, they may struggle to secure the loyalty of younger customers, posing a substantial long-term concern for their brand.

Keep Customers Coming Back For More

A well-executed integration of technology in physical stores can convey a sense of modernity, innovation, and reliability to customers. Demonstrating a commitment to staying on top of technological advancements not only instills confidence in the brand but also communicates a dedication to providing customers with the best possible shopping experience. 


Curious about how our state-of-the-art retail solutions can elevate your in-store experiences and foster brand loyalty and success? Get in touch with our experts today! We’re eager to assist you in ensuring that your customers keep coming back for more.


Determining precise weights has always been an essential part of commerce, from ancient marketplaces to the silk road – that’s why our company name is Shekel, from the ancient Hebrew word for “to weigh.” Shekel has been at the forefront of the digital weighing industry for the past five decades, and we continue to lead through innovation.

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